FAQs & Contact

On this page you can find answers to some frequently asked questions and if you need help ask one of your own.

Business hours:  Monday - Friday   9:00 - 18:00

Orders received before 12 noon will be posted the same day.

 

01. UK Delivery

UK Deliveries will be sent out by Royal Mail second class post. If we do not have all the required pieces in stock then there will be a short delay in posting while our supply is delivered to us. You will be notified before paying if this is the case.

02. Genuine article

We source our supplies from the official Pixel Hobby distributer in the UK 

03. There was a problem with my order

Any problems should be directed to our contact form, please give as much detail as possible, so that your issue can be resolved quickly.

04. Is online Payment secure?

Yes, the payments through our site very secure.  We have selected two payment options for your shopping cart: Paypal, whether you have an account set up with them or not are one of the biggest online payment systems in the UK, Secondly, Shopify Payments powered by Stripe who operate in 25 countries around the world.

Neither of these companies provides us with your financial information such as your credit card number, the payments are conducted solely through their own highly secure systems.

05. Returns policy

We will refund the full product price within 30 days of the receipt date for unopened items. You will still be responsible for the full shipping cost.

Here is how to return:

Notify us through our contact form by including the original order confirmation email.

After receiving our reply, please print a copy of our email and enclose it in your return package.

Once we receive the product, we will refund your money back through Paypal.

 06. International orders  Delivery within the EU and other countries around the world, is now available and will be shipped by Royal Mail international standard and should arrive in 4-6 working days in Europe and other countries around the world can expect deliveries in 6-8 working days. The cost will depend on the weight of the parcel and will be calculated for you at the checkout.
This is not a time guaranteed service and if for any reason your parcel does not arrive when expected, please allow up to 14 days for delivery, at which time we can decide how you would like to proceed.
Please bear in mind that if you are outside the EU you will be responsible for any duty or VAT applicable in your country.

If we do not have all the required pieces in stock then there will be a short delay in posting while our supply is delivered to us. You will be notified before paying if this is the case.

 ***International orders may take longer to clear customs in your home country due to the Covid pandemic***

07.  Personal Data

We will never pass on your details to a third party.

 08.  Pixel Hobby

We discovered Pixel Hobby and completely fell in love with the textured effect that can be achieved with these little plastic tiles. These are genuine Pixel Hobby products as we are dedicated to bringing only the best to our store.

 09.  Discount codes

Unfortunately our systems can only cope with one discount code per order, so please use the code best suited for you. Codes must be entered at the time of purchase on the checkout page, if for any reason you can not enter your code please contact us before completing your order.